Checklists

Below are our general requirements and exclusions. Depending on the service you are requesting to book, or have booked, please ensure the following are in place before our team arrives at the property.

Please note

• Kitchen cleaning does not include oven cleaning or appliance cleaning
• Utility Room cleaning does not include appliance cleaning
• Individual appliances can be cleaned as an optional extra, including fridge, freezer, fridge-freezer, washing machine, dishwasher, and microwave
• Ovens, hobs, splash backs, and hoods can be cleaned as an optional extra

Where appropriate, please ensure

• Fridges, freezers, and fridge-freezers are fully defrosted and empty
• Cupboards, wardrobes, chest of drawers, and any other furniture are empty
• Kitchen cupboards, kitchen drawers, and other kitchen furniture are empty
• Bathroom cupboards, bathrooms drawers, bathroom cabinets, and other kitchen furniture are empty
• Visible rubbish is removed from the property
• Food items are removed from the property
• Personal items are removed from the property
• Valuable items are removed from the property
• Furniture is removed from the property

Our team require

• Access to the property at the agreed time
• Running hot water from an accessible tap inside the property
• Electricity from an safe and accessible plug socket inside the property
• Customer to be present at beginning and at the end of the clean
• Deposit payment to confirm booking of the clean
• Balance payment on completion of the clean

Our service does not include

• Moving of furniture, appliances, items, or beloginings
• Removal of rust
• Removal of signs of damage
• Removal of cosmetic abrasions
• Guaranteed removal of tough carpet stains
• Steam cleaning
• Clearance of rubbish, personal belongings, furniture, or other items
• Cleaning requiring the use of a ladder
• Cleaning outside of a property
• Cleaning of internal or external walls
• Cleaning of external windows
• Cleaning of internal windows that cannot be safely reached without the use of a ladder, including sky lights, hard to reach windows
• Cleaning of blood, faeces, or bodily fluids
• Cleaning of excessively dirty/dusty vents or insides of vents
• Cleaning of excessively dirty/dusty radiators or insides of radiators
• Cleaning of excessively fire places or insides of fire places
• Cleaning of lofts, basements, garages, shed or outbuildings
• Cleaning of upholstery, mattresses, curtains, or blinds
• Cleaning of beds, bed bases, or bed head boards
• Cleaning of glasses, plates, cutlery, crockery, cookware and utensils
• Cleaning of toasters, kettles, or other small appliances
• Cleaning of excessive grease, limescale, mould, dirt, or soiling
• Application of mould killer
• Application of drain cleaner or clearing of drains
• Application of cleaning tags or labels
• Checking or reporting of any issues within a property, for example, lights, filters, decoration
• Management of post in property

Fridge

If you have requested a fridge clean the following is included:

• Wipe down inside and outside of fridge
• Wipe seals
• Wash shelves and compartments
• Please note that fridges need to be fully defrosted and emptied before our cleaning team arrives

Freezer

If you have requested a freezer clean the following is included:

• Wipe down inside and outside of freezer
• Wipe seals
• Wash shelves and compartments
• Please note that freezers need to be fully defrosted and emptied before our cleaning team arrives

Fridge-Freezer

If you have requested a fridge-freezer clean the following is included:

• Wipe down inside and outside of fridge-freezer
• Wipe seals
• Wash shelves and compartments
• Please note that fridge-freezers need to be fully defrosted and emptied before our cleaning team arrives

Washing Machine

If you have requested a washing machine clean the following is included:

• Wipe down inside and outside of washing machine
• Clean inside and outside of door
• Clean out rubber seal
• Clean out soap tray
• Please note that our team will do their best to clean soap tray but 100% removal of detergent is not always possible

Dishwasher

If you have requested a dishwasher clean the following is included:

• Wipe down inside and outside of dishwasher
• Clean out tablet compartment
• Remove and clean filter
• Please note that our team will do their best to clean soap tray but 100% removal of detergent is not always possible

Microwave

If you have requested a microwave clean the following is included:

• Wipe down inside and outside of microwave
• Clean turntable

If you have requested an oven clean the following is included:

• Inside of oven
• Oven door, panel, and front
• Wipe down of oven top
• Up to 2 oven racks

The following are optional extras to your oven clean:

• Hobs, burners, and plates
• Oven hood and extractor fan (cleaning of disposable filters not included)
• Splashback
• Oven sides
• Additional oven racks

The following are not included as part of your oven clean:

• Cleaing of the drip trays
• Cleaning of cooking trays or internal grills
• Cleaning or replacing disposable filters

If you have requested a basic carpet clean, not a professional carpet clean, the following is included:

• Vaccuming of carpets
• Hot water extraction carpet cleaning of synthetic carpets using a basic carpet cleaning machine

The following are not included as part of your basic carpet clean:

• Before-clean spray treatment
• Cleaning of edges or inaccessible areas
• Cleaning using a hand tool
• Cleaning of natural fibre carpets
• Stain treatment
• After-clean spray treatment
• Bug or infestation treatment
• Removal of pet hair
• Carpet repairs
• Removal of carpet damage
• Removal or cleaning of human feces stains, human blood stains, or other human bodily fluid stains
• Removal or cleaning of animal feces stains, animal blood stains, or other animal bodily fluid stains
• Removal of excessive staining, soling, or marking
• Upholstery, rugs, flooring, or furniture cleaning

If you have requested a professional carpet clean, not the basic carpet cleaning service, the following is included depending on the package selected:

• Bronze
• Carpet Inspection
• High Powered Vacuum
• Spray Pre-Treatment
• Hot Water Extraction Cleaning
• Carpet Pile Re-Alignment
• Trained, Qualified, & Insured Technician
• Checklist, Invoice, & Receipt

• Silver
• Carpet Inspection
• High Powered Vacuum
• Stain Treatment (depending on service selected)
• Spray Pre-Treatment
• Hot Water Extraction Cleaning
• Cleaning of edges, stairs, and inaccessible areas with hand tool
• Deodoriser
• Carpet Pile Re-Alignment
• Trained, Qualified, & Insured Technician
• Checklist, Invoice, & Receipt

• Gold
• Carpet Inspection
• High Powered Vacuum
• Stain Treatment (depending on service selected)
• Spray Pre-Treatment
• Hot Water Extraction Cleaning
• Cleaning of edges, stairs, and inaccessible areas with hand tool
• Deodoriser
• Carpet Pile Re-Alignment
• Antibacterial Treatment
• Trained, Qualified, & Insured Technician
• Checklist, Invoice, & Receipt

The following are optional extras to your professional carpet clean:

• Cleaning of human feces stains, human blood stains, or other human bodily fluid stains – this requires santisation of equipment after the clean and is provided only at the discretion of Cullens Cleaning
• Cleaning of animal feces stains, human blood stains, or other human bodily fluid stains – this requires santisation of equipment after the clean and is provided only at the discretion of Cullens Cleaning
• Upholstery, rugs, mattress, and curtain cleaning

The following are not included as part of your professional carpet clean:

• Carpet repairs
• Removal of carpet damage
• Carpet repairing
• Guaranteed removal of staining, soling, or marking
• Removal of excessive staining, soling, or marking

If you have requested an end of tenancy clean the following is included:

Kitchen

• Wash all work surfaces
• Clean the insides of all cupboards, including shelves and doors (providing cupboards are empty)
• Clean the tops of wall units and underneath them
• Clean exterior and interior of drawers (providing drawers are empty)
• Clean the sink, taps, wastes and draining areas
• Degrease and clean wall tiles (excluding wall cleaning)
• Clean inside and out of interior refuse receptacles and bins
• Hoover and mop the floor and clean skirting boards
• Wipe down interior windows (reachable) and window frames, clean doors, tops of doors, and door handles
• Appropriately and safely clean and wipe all socket outlets and switches (front and edges), light fittings, shades
• Please note that cupboards, drawers, etc, need to be empty and food items removed prior to clean
• Please note that kitchen cleaning excludes the cleaning of appliances

Bathrooms

• Descale and clean shower screen
• Degrease and clean wall tiles (excluding wall cleaning)
• Descale and clean bath, basin, taps, shower and fittings
• Descale and clean shower heads and waste fittings
• Descale and brushed clean toilet
• Disinfect and clean toilet seat and cover
• Remove soap and shampoo deposits
• Clean and polish mirrors
• Wipe down extractor fans and air vents
• Wash floors and/or vacuum carpets
• Clean bathroom interior window (reachable)
• Please note that cupboards, drawers, etc, need to be empty prior to clean

Bedrooms

• Dust throughout including: light fittings and shades, light switches, skirting boards, curtain rails, wall pictures, mirrors, fire surround, handrails, stairs, radiators (and behind them if possible)
• All furniture will be moved and vacuumed underneath. Dust skirting boards behind furniture (if can be moved easily and safely)
• Remove cobwebs
• Carpeted areas to be vacuumed and all other floors to be washed
• Clean all glass (furniture tops, mirrors, picture frames etc)
• Clean interior windows (reachable) and window sills to be wiped down
• Clean all doors, door frames, the top of doors, and door handles
• Wipe down wooden furniture of dust
• Wipe down any bedroom furniture /storage units will be clean inside and out
• Please note that cupboards, drawers, etc, need to be empty prior to clean

General Areas (including Lounge, Hallway, and Stairs)

• Dust throughout including: light fittings and shades, light switches, skirting boards, curtain rails, wall pictures, mirrors, fire surround, handrails, stairs, radiators (and behind them if possible)
• All furniture will be moved and vacuumed underneath. Dust skirting boards behind furniture (if can be moved easily and safely)
• Remove cobwebs
• Carpeted areas to be vacuumed and all other floors to be washed
• Clean all glass (furniture tops, mirrors, picture frames etc)
• Clean interior windows (reachable) and window sills to be wiped down
• Clean all doors, door frames, the top of doors, and door handles
• Wipe down wooden furniture of dust
• Wipe down any furniture /storage units will be clean inside and out
• Please note that cupboards, drawers, etc, need to be empty prior to clean
• Please note that carpets are vacuumed as standard whereas Hot Water Extraction carpet cleaning is an optional extra

Please note that we provide an end of tenancy cleaing service only and are unable to provide management agency tasks.

Please see the general information section above regarding our general requirements and exclusions.

Appliance cleaning, oven cleaning, carpet cleaning, and other cleaning are not offered as part of our standard checklist for our End of Tenancy Cleaning service. These are services we offer at an additional cost.

If you have requested a move in / move out clean the following is included:

Kitchen

• Wash all work surfaces
• Clean the insides of all cupboards, including shelves and doors (providing cupboards are empty)
• Clean the tops of wall units and underneath them
• Clean exterior and interior of drawers (providing drawers are empty)
• Clean the sink, taps, wastes and draining areas
• Degrease and clean wall tiles (excluding wall cleaning)
• Clean inside and out of interior refuse receptacles and bins
• Hoover and mop the floor and clean skirting boards
• Wipe down interior windows (reachable) and window frames, clean doors, tops of doors, and door handles
• Appropriately and safely clean and wipe all socket outlets and switches (front and edges), light fittings, shades
• Please note that cupboards, drawers, etc, need to be empty and food items removed prior to clean
• Please note that kitchen cleaning excludes the cleaning of appliances

Bathrooms

• Descale and clean shower screen
• Degrease and clean wall tiles (excluding wall cleaning)
• Descale and clean bath, basin, taps, shower and fittings
• Descale and clean shower heads and waste fittings
• Descale and brushed clean toilet
• Disinfect and clean toilet seat and cover
• Remove soap and shampoo deposits
• Clean and polish mirrors
• Wipe down extractor fans and air vents
• Wash floors and/or vacuum carpets
• Clean bathroom interior window (reachable)
• Please note that cupboards, drawers, etc, need to be empty prior to clean

Bedrooms

• Dust throughout including: light fittings and shades, light switches, skirting boards, curtain rails, wall pictures, mirrors, fire surround, handrails, stairs, radiators (and behind them if possible)
• All furniture will be moved and vacuumed underneath. Dust skirting boards behind furniture (if can be moved easily and safely)
• Remove cobwebs
• Carpeted areas to be vacuumed and all other floors to be washed
• Clean all glass (furniture tops, mirrors, picture frames etc)
• Clean interior windows (reachable) and window sills to be wiped down
• Clean all doors, door frames, the top of doors, and door handles
• Wipe down wooden furniture of dust
• Wipe down any bedroom furniture /storage units will be clean inside and out
• Please note that cupboards, drawers, etc, need to be empty prior to clean

General Areas (including Lounge, Hallway, and Stairs)

• Dust throughout including: light fittings and shades, light switches, skirting boards, curtain rails, wall pictures, mirrors, fire surround, handrails, stairs, radiators (and behind them if possible)
• All furniture will be moved and vacuumed underneath. Dust skirting boards behind furniture (if can be moved easily and safely)
• Remove cobwebs
• Carpeted areas to be vacuumed and all other floors to be washed
• Clean all glass (furniture tops, mirrors, picture frames etc)
• Clean interior windows (reachable) and window sills to be wiped down
• Clean all doors, door frames, the top of doors, and door handles
• Wipe down wooden furniture of dust
• Wipe down any furniture /storage units will be clean inside and out
• Please note that cupboards, drawers, etc, need to be empty prior to clean
• Please note that carpets are vacuumed as standard whereas Hot Water Extraction carpet cleaning is an optional extra

Please see the general information section above regarding our general requirements and exclusions.

Appliance cleaning, oven cleaning, carpet cleaning, and other cleaning are not offered as part of our standard checklist for our Move In / Move Out Cleaning service. These are services we offer at an additional cost.

If you have requested a one off deep clean the following is included:

Kitchen

• Wash all work surfaces
• Clean the insides of all cupboards, including shelves and doors (providing cupboards are empty)
• Clean the tops of wall units and underneath them
• Clean exterior and interior of drawers (providing drawers are empty)
• Clean the sink, taps, wastes and draining areas
• Degrease and clean wall tiles (excluding wall cleaning)
• Clean inside and out of interior refuse receptacles and bins
• Hoover and mop the floor and clean skirting boards
• Wipe down interior windows (reachable) and window frames, clean doors, tops of doors, and door handles
• Appropriately and safely clean and wipe all socket outlets and switches (front and edges), light fittings, shades
• Please note that cupboards, drawers, etc, need to be empty and food items removed prior to clean
• Please note that kitchen cleaning excludes the cleaning of appliances

Bathrooms

• Descale and clean shower screen
• Degrease and clean wall tiles (excluding wall cleaning)
• Descale and clean bath, basin, taps, shower and fittings
• Descale and clean shower heads and waste fittings
• Descale and brushed clean toilet
• Disinfect and clean toilet seat and cover
• Remove soap and shampoo deposits
• Clean and polish mirrors
• Wipe down extractor fans and air vents
• Wash floors and/or vacuum carpets
• Clean bathroom interior window (reachable)
• Please note that cupboards, drawers, etc, need to be empty prior to clean

Bedrooms

• Dust throughout including: light fittings and shades, light switches, skirting boards, curtain rails, wall pictures, mirrors, fire surround, handrails, stairs, radiators (and behind them if possible)
• All furniture will be moved and vacuumed underneath. Dust skirting boards behind furniture (if can be moved easily and safely)
• Remove cobwebs
• Carpeted areas to be vacuumed and all other floors to be washed
• Clean all glass (furniture tops, mirrors, picture frames etc)
• Clean interior windows (reachable) and window sills to be wiped down
• Clean all doors, door frames, the top of doors, and door handles
• Wipe down wooden furniture of dust
• Wipe down any bedroom furniture /storage units will be clean inside and out
• Please note that cupboards, drawers, etc, need to be empty prior to clean

General Areas (including Lounge, Hallway, and Stairs)

• Dust throughout including: light fittings and shades, light switches, skirting boards, curtain rails, wall pictures, mirrors, fire surround, handrails, stairs, radiators (and behind them if possible)
• All furniture will be moved and vacuumed underneath. Dust skirting boards behind furniture (if can be moved easily and safely)
• Remove cobwebs
• Carpeted areas to be vacuumed and all other floors to be washed
• Clean all glass (furniture tops, mirrors, picture frames etc)
• Clean interior windows (reachable) and window sills to be wiped down
• Clean all doors, door frames, the top of doors, and door handles
• Wipe down wooden furniture of dust
• Wipe down any furniture /storage units will be clean inside and out
• Please note that cupboards, drawers, etc, need to be empty prior to clean
• Please note that carpets are vacuumed as standard whereas Hot Water Extraction carpet cleaning is an optional extra

Please see the general information section above regarding our general requirements and exclusions.

Appliance cleaning, oven cleaning, carpet cleaning, and other cleaning are not offered as part of our standard checklist for our One Off Deep Cleaning service. These are services we offer at an additional cost.

If you have requested an after builders clean the following is included:

Kitchen

• Wash all work surfaces
• Clean the insides of all cupboards, including shelves and doors (providing cupboards are empty)
• Clean the tops of wall units and underneath them
• Clean exterior and interior of drawers (providing drawers are empty)
• Clean the sink, taps, wastes and draining areas
• Degrease and clean wall tiles (excluding wall cleaning)
• Clean inside and out of interior refuse receptacles and bins
• Hoover and mop the floor and clean skirting boards
• Wipe down interior windows (reachable) and window frames, clean doors, tops of doors, and door handles
• Appropriately and safely clean and wipe all socket outlets and switches (front and edges), light fittings, shades
• Please note that cupboards, drawers, etc, need to be empty and food items removed prior to clean
• Please note that kitchen cleaning excludes the cleaning of appliances

Bathrooms

• Descale and clean shower screen
• Degrease and clean wall tiles (excluding wall cleaning)
• Descale and clean bath, basin, taps, shower and fittings
• Descale and clean shower heads and waste fittings
• Descale and brushed clean toilet
• Disinfect and clean toilet seat and cover
• Remove soap and shampoo deposits
• Clean and polish mirrors
• Wipe down extractor fans and air vents
• Wash floors and/or vacuum carpets
• Clean bathroom interior window (reachable)
• Please note that cupboards, drawers, etc, need to be empty prior to clean

Bedrooms

• Dust throughout including: light fittings and shades, light switches, skirting boards, curtain rails, wall pictures, mirrors, fire surround, handrails, stairs, radiators (and behind them if possible)
• All furniture will be moved and vacuumed underneath. Dust skirting boards behind furniture (if can be moved easily and safely)
• Remove cobwebs
• Carpeted areas to be vacuumed and all other floors to be washed
• Clean all glass (furniture tops, mirrors, picture frames etc)
• Clean interior windows (reachable) and window sills to be wiped down
• Clean all doors, door frames, the top of doors, and door handles
• Wipe down wooden furniture of dust
• Wipe down any bedroom furniture /storage units will be clean inside and out
• Please note that cupboards, drawers, etc, need to be empty prior to clean

General Areas (including Lounge, Hallway, and Stairs)

• Dust throughout including: light fittings and shades, light switches, skirting boards, curtain rails, wall pictures, mirrors, fire surround, handrails, stairs, radiators (and behind them if possible)
• All furniture will be moved and vacuumed underneath. Dust skirting boards behind furniture (if can be moved easily and safely)
• Remove cobwebs
• Carpeted areas to be vacuumed and all other floors to be washed
• Clean all glass (furniture tops, mirrors, picture frames etc)
• Clean interior windows (reachable) and window sills to be wiped down
• Clean all doors, door frames, the top of doors, and door handles
• Wipe down wooden furniture of dust
• Wipe down any furniture /storage units will be clean inside and out
• Please note that cupboards, drawers, etc, need to be empty prior to clean
• Please note that carpets are vacuumed as standard whereas Hot Water Extraction carpet cleaning is an optional extra
• Please note that dust resettles after the clean so 100% dust removal is not achievable in one visit, we recommend having at least one follow up visit to ensure a sparkle finish

Please see the general information section above regarding our general requirements and exclusions.

Appliance cleaning, oven cleaning, carpet cleaning, and other cleaning are not offered as part of our standard checklist for our One Off Deep Cleaning service. These are services we offer at an additional cost.

If you have requested a regular domestic clean the following can be included depending on the visit length and our team can customise the service inadvance of the clean to fit your needs:

Kitchen

• Wash all work surfaces
• Clean the insides of all cupboards, including shelves and doors (providing cupboards are empty)
• Clean the tops of wall units and underneath them
• Clean exterior and interior of drawers (providing drawers are empty)
• Clean the sink, taps, wastes and draining areas
• Degrease and clean wall tiles (excluding wall cleaning)
• Clean inside and out of interior refuse receptacles and bins
• Hoover and mop the floor and clean skirting boards
• Wipe down interior windows (reachable) and window frames, clean doors, tops of doors, and door handles
• Appropriately and safely clean and wipe all socket outlets and switches (front and edges), light fittings, shades
• Please note that cupboards, drawers, etc, need to be empty and food items removed prior to clean
• Please note that kitchen cleaning excludes the cleaning of appliances

Bathrooms

• Descale and clean shower screen
• Degrease and clean wall tiles (excluding wall cleaning)
• Descale and clean bath, basin, taps, shower and fittings
• Descale and clean shower heads and waste fittings
• Descale and brushed clean toilet
• Disinfect and clean toilet seat and cover
• Remove soap and shampoo deposits
• Clean and polish mirrors
• Wipe down extractor fans and air vents
• Wash floors and/or vacuum carpets
• Clean bathroom interior window (reachable)
• Please note that cupboards, drawers, etc, need to be empty prior to clean

Bedrooms

• Dust throughout including: light fittings and shades, light switches, skirting boards, curtain rails, wall pictures, mirrors, fire surround, handrails, stairs, radiators (and behind them if possible)
• All furniture will be moved and vacuumed underneath. Dust skirting boards behind furniture (if can be moved easily and safely)
• Remove cobwebs
• Carpeted areas to be vacuumed and all other floors to be washed
• Clean all glass (furniture tops, mirrors, picture frames etc)
• Clean interior windows (reachable) and window sills to be wiped down
• Clean all doors, door frames, the top of doors, and door handles
• Wipe down wooden furniture of dust
• Wipe down any bedroom furniture /storage units will be clean inside and out
• Please note that cupboards, drawers, etc, need to be empty prior to clean

General Areas (including Lounge, Hallway, and Stairs)

• Dust throughout including: light fittings and shades, light switches, skirting boards, curtain rails, wall pictures, mirrors, fire surround, handrails, stairs, radiators (and behind them if possible)
• All furniture will be moved and vacuumed underneath. Dust skirting boards behind furniture (if can be moved easily and safely)
• Remove cobwebs
• Carpeted areas to be vacuumed and all other floors to be washed
• Clean all glass (furniture tops, mirrors, picture frames etc)
• Clean interior windows (reachable) and window sills to be wiped down
• Clean all doors, door frames, the top of doors, and door handles
• Wipe down wooden furniture of dust
• Wipe down any furniture /storage units will be clean inside and out
• Please note that cupboards, drawers, etc, need to be empty prior to clean
• Please note that carpets are vacuumed as standard whereas Hot Water Extraction carpet cleaning is an optional extra
• Please note that the items and areas cleaned is dependent on the visit length

Please see the general information section above regarding our general requirements and exclusions.

Appliance cleaning, oven cleaning, carpet cleaning, and other cleaning are not offered as part of our standard checklist for our One Off Deep Cleaning service. These are services we offer at an additional cost.