Your Questions Answered
We've answered some of your frequently asked questions, any further questions please get in touch by email at office@cullens.co.uk.
Yes, but unfortunately to an ongoing and intermittent issue with BT Business our phone lines are currently unavailable. Please contact us by email at office@cullens.co.uk in the meantime. Sorry for any inconvenience caused.
Yes, we will require a non-refundable, non-transferable deposit of 50% to confirm a booking. The remaining balance is to be paid at the end of the clean.
Our team cover South West London and Surrey.
Our carpet cleaning teams usually work in solo or in pairs.
Yes, our cleaning teams bring all of the cleaning equipment and materials they need.
You can contact us at any time. Our cleaning teams work 7 days a week. First clean can start from 6:00am and the last clean finishing at 6:00pm.
Yes, we have a simple price list.
Yes, we provide free instant online quotes, or alternatively can provide quotes by email and by phone. These are provided as 'blind' quotes or estimates.
As standard, we provide free 'blind' quotes. This is because it helps to keep the costs of our cleaning service down and helps to significantly reduce our carbon footprint.
We have an intelligent system to calculate the cost of a wide variety of cleans, however, all estimates and quotes are provided as 'blind' (unless a site visit has been arranged). The price of the clean is accurate if the information supplied is accurate. For example, if a clean is a misrepresentated as an end of tenancy clean when it requires a longer, specialist deep clean this will mean the price provided will be inaccurate. Our team on the day can assess the clean and discuss the service pricing.
Yes, Cullens Cleaning is a division of Cullens Services Limited, a registered company in England and Wales, no. 10984086.
Yes, you can find all of our previous customer independent reviews over on Checkatrade.
Yes, we are vetted by Surrey Trading Standards– you can find our profile online on Trading Standards Approved.